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Transport Conditions



White Airways informs that all of its scheduled flights are operated under the designator WI.



Responsibility of air transporters for passengers and their baggage:

This informative note summarizes the rules applied by communitarian air transporters with regard to responsibility, as required by the communitarian legislation and by the Montreal Convention.

The baggage that the passengers register in the check-in counters can suffer wear during transport operations and airport transfers that can also be due to deficient conception and/or manufacture.

Therefore we inform our passengers through this Notice, that we are not responsible for scrapes, small cuts and deformation of baggage or damage to grips, wheels or any other of their external accessories.

We equally do not assume responsibility for objects with a high fair market or personal value, packed in baggage registered in the check-in counters.

The responsibility for delay, damage or loss of baggage is limited by international convention which regulates this transport.

Under the terms of this Convention White passengers can declare higher values before registering their baggage based on the special interest of their luggage at destination, whereupon an additional payment is required and will be applicable the following rules:

A – On the airport of departure
1- The passengers shall be present at the check-in area substantially in advance to the time limit applicable to the remain passengers.

2- The passengers shall declare in writing the value of goods contained in their luggage and shall open them, identifying the goods with special value in destination and declaring the respective values.

3- The representative of White will verify the goods with special value, identifying the piece(s) of luggage where they are accommodated and passengers shall close them with keys. The pieces of luggage shall be immediately delivered for registration.

4- The registration of the identified pieces of luggage shall be made individually and an “excess baggage” document shall be issued by White, corresponding to the additional payment to be made by passengers as mentioned under E. below.

5- The representative of White shall inform the other representative of White at the destination of flight about the identification of those pieces of luggage and their place of carriage.

B - On the airport of destination
At the moment passengers receive their pieces of luggage under special value declaration, they shall deliver to the representative of White on the airport of destination the respective claim tags. Then, that luggage shall be open by the passengers in the presence of representative of White in order to verify if those goods are within the luggage and in good condition.

C – Proceedings in case of lost on damage goods
If any of the goods carried under special value declaration are lost or damage, the respective PIR (Property Irregularity Report) shall be issued, with a detailed description of the lost or damaged goods.

D – Limits of value declaration
1- White accept declaration of goods with special value on destination when they exceed 1000 special Drawing Rights per passenger.

2- White accepts declarations of those same goods up to two thousand euro.

E – Additional payment due by passengers

Passengers shall pay to White, in respect to the goods carried under D.2 above, five euro per each one hundred euro special value declaration.

F- Exclusion of any other airline
The above rules are applicable for transportation or board of White’s flights only.

Basis of information:
Based on the Montreal Convention, dated 28th May 1999, executed in the Community by the Regulation (CE) nº 2027/97 with the wording that was given by the Regulation (CE) nº 889/2002 and by the national legislation of the Member-States.
Regulation (CE) 261/2004 of the European Parliament and of the European Union Council, dated 11th of February 2004, which establishes common rules for the indemnification and assistance to air transport passengers in the case of departure refusal and of the cancellation or considerable delay of flights and which revokes Regulation (CEE) n. º 295/91
Consult full version of Regulation 261/04

To provide more information, we copy here below the ANNEX to Regulation (EC) 889/2002 of European Parliament and Council

Air carrier liability for passengers and their baggage
This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention.

Compensation in the case of death or injury
There are no financial limits to the liability for passenger injury or death. For damages up to 113 100 SDRs (approximate amount in local currency) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.

Advance payments

If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16 000 SDRs (approximate amount in local currency).

Passenger delays
In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4 694 SDRs (approximate amount in local currency).

Baggage delays

In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1 131 SDRs (approximate amount in local currency).

Destruction, loss or damage to baggage
The air carrier is liable for destruction, loss or damage to baggage up to 1 131 SDRs (approximate amount inlocal currency). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.

Higher limits for baggage

A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.

Complaints on baggage

If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.

Liability of contracting and actual carriers

If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

Time limit for action
Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.

Basis for the information
The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and national legislation of the Member States.»

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