FREQUENTLY ASKED QUESTIONS
In order to complete all formalities in time, we recommend passengers to attend the check-in counter three hours before the departure time regarding long-haul flights and two hours before in medium-haul flights.
More information at: Safety Procedures (PRESENCIAL CHECK IN)
You can take these items on board, however you cannot use them as this will interfere with the normal operation of the aircraft.
If your pregnancy is running smoothly, you can travel with us up to when you’re 36 weeks pregnant without any red tape. The aforementioned timeframe assumes the number of weeks on return.
Up to 36 weeks the passenger shall be accepted without any medical formalities provided that:
• The birth is not due in the next 4 weeks;
• She is aware of the pregnancy time or the anticipated date of birth;
• There has been no twin pregnancy previously;
N.B.: It is recommended to submit a medical declaration attesting to the non-occurrence of the aforementioned points.
From 36 weeks to 7 days prior to the anticipated date of birth, the passenger may only travel if she submits:
• A medical declaration issued within the 7 days prior to the anticipated travel date which states the number of weeks, the evolution of the pregnancy and the anticipated date of the birth;
Signature of a "Term of Responsibility".
In the 7 days prior to the anticipated date of birth and subsequent days:
• The passenger may only be accepted to travel in urgent, duly justified cases, being accompanied by a qualified midwife or doctor
More information at Travelling when Pregnant
You can if you timely alert your travel agent, who will advise the company about their transport in the aircraft's hold (duly accommodated). There is a cost for this service (weight of animal) + (cage) x (cost per kilo).
More information at Bagagge (ANIMALS)
Provided the packing does not exceed 100 millilitres or equivalent (100gr/3Oz), you can take water and other drinks, soups and syrups, gels (including hair gels), pastes (including toothpaste), others articles of a similar consistence, lotions (including perfumes and shaving cream), aerosols, and other pressurized recipients, in your cabin baggage. They have to be packed in a closed transparent plastic bag, which can be opened and closed again and which has a capacity that does not exceed 1 litre (per passenger). The bag cannot exceed 19cm x 20cm and the articles must suitably fit in the bag, so that this can be easily closed and enable the contents to be seen and identified.
More information at Safety Procedures
The allowed hold baggage weight is 30kg for Executive Classand 20 kg for Tourist Class. For hand luggage, the maximum weight is 5 kg and the maximum sizes are 56x45x25 centimeters.
More information at Baggage
Special meals are routinely requested provided that they are referred to on the passenger list, for babies up to 2 years old (like children up to 12 years old).
More information at Travelling with Minors